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Scanner on MG5520 will not scan to my computer

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asked Jan 28, 2016 in Printers by mpress56 (120 points)
I have an older laptop that the wireless has gone out on and I have I to be hard wired to the internet.  This printer is loaded on this computer.  When I try to scan pictures I get an error message.

Also, we have a Surface Pro3 and tried to set the printer up and was not able to.  Please advise on what we can do.  I really need to scan pictures for an important event.

Thank you for your assistance with this matter.


1 Answer

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The following steps may help you in scanning your docs.  

  1. Install the software that you get on disc with your printer. If you don't have disc then visit to the official site of canon and download software from there.
  2. After installing software , select PROGRAMS> CANON UTILITIES>MP NAVIGATOR EX.
  3. Select the category i.e- photos/documents.
  4. Open the lid of scanner place the file there, you want to scan. 
  5. Customize settings on screen as your requirement.
  6. Scanner will start scanning your file. After file is scanned, save your file by choosing option SAVE AS. You can save your file in either JPEG or PDF format.
answered Jan 29, 2016 by Jonny